About cookies

Cookies are small text files that are stored on your computer or mobile device when you visit a website.

Cookies and related technologies are used to ensure the fast and correct operation of the website or application. Cookies may also be used to improve the interaction with you. By getting to know you better, we can show you more relevant content, and take account of your personal taste and preferences when you use our services.

Specifically, a cookie may contain information that allows your browser to be aware of your preferences, such as your language preference, during your visit to the online service or during a later visit. Statistics cookies collect anonymous data on how visitors interact with the website so that we can make our website more user-friendly and optimise our services.

We use cookies

We use ‘direct’ cookies, cookies from MyFamily.be and ‘indirect’ or third-party cookies. These cookies can be categorised as essential, personalisation, statistical and marketing cookies.

Below we set out the various types of cookies used by MyFamily.be. We will keep this summary of the cookies we used up to date. If, despite our best efforts, you notice that this is not the case, please feel free to contact us at privacy@xerius.be. 

Essential cookies 

Essential cookies are necessary for the correct operation of our website and applications on your computer, tablet or smartphone. Without these cookies, the navigation will not work properly and your screen might not display important information. That’s why you cannot choose to block essential cookies. Rest assured, though; they are doing an excellent job for you.

Statistical cookies 

These cookies collect information about the use of the website, without identifying who you are. Which pages are visited the most? Which get the longest views? Are there any errors occurring? These reports help us make the website better and more user-friendly for all our visitors, including you.

Personalisation cookies 

Personalisation cookies remember your previous preferences for our website. For example, you needn’t enter your language and region again each time you visit. They also ensure that you’ll find most of the information you see truly interesting. That means we can provide you with an optimal user experience.

Marketing cookies 

Marketing cookies analyse your browsing behaviour to show you information relevant to your interests. They are set by us, or by an external provider whose services we added to our pages. They are placed by our advertising partners. This will not affect your visit to our website, because MyFamily.be does not display any ads. Information reflecting your searches on our website may appear on Facebook, YouTube or other websites, however.

Unpredictable cookies 

Because of the way the internet and websites or applications work, we do not always have insight into the cookies that are placed in our online services by third parties. This may be the case, for instance, if our web pages contain embedded elements: this could include text, document, images or video provided by another party and displayed in or via our online services.


You can block cookies

We have added a cookie tool to our website to allow you to manage your cookie preferences. Here you can change you cookie preferences. Your browser settings also allow you to reject or manage the installation of cookies. A step-by-step plan of how to do this in the most popular browsers can be found at www.consumentenbond.nl/internet-privacy/cookies-verwijderen.

You can delete all the cookies installed on your computer or mobile device at any time.

Please bear in mind that if you turn off cookies, some graphic elements or certain features on our website might not display correctly or could look clunky, and certain applications may become inaccessible.

How to contact us

For general questions about how we operate, please contact:

Brouwersvliet 4 box 3
2000 Antwerp
Telephone 03 221 08 11

Any specific questions relating to personal data protection and your rights can be directed to privacy@myfamily.be.

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